DMS & ECM Projects – A Brief Overview

Raiffeisen Bank Aval Application Processing System for a Bank

Goal

  • Construct a centralized repository of corporate clients’ credit documents in order to reduce the costs arising from distributing paper documents, prevent the loss of documents and automate data entry and replication procedures
  • Automate the credit request examination processes in the bank’s service centers and departments, automate credit decision making, automate the credit committee by centralizing back-office work at the regional and macro-regional levels, monitor executive discipline in processing requests for credit
  • Aggregate and visualize analytical reports on customers, customer groups, customer segments, and corporate “credit history”
  • Segregate access to customer information based on users’ access rights
  • Automatically and semi-automatically (with subsequent refilling) generate accompanying documentation
  • Integrate with other banking systems around the “single customer” concept

Implementation

The system is implemented on EMC Documentum xCP (xCelerated Composition Platform) 6.7 SP1, the most up-to-date business process automation platform.

An IBM AIX 5-based system was chosen for the software and hardware platform because it provides the highest level of system performance and fault tolerance.

Failover integrations with other banking systems and web-hosting applications are supported via WebSphere Application Server, which is used in accordance with corporate standards.

Archive of Client and Operational History Files for a Bank

The main purpose of the system is the centralization in specialized regional databases of all the accounting documents relating to client cases originating in individual bank branches. Along with registration information, the customer documents archive contains electronic scans of the relevant documents.

Goal

  • Construct a centralized repository of corporate clients’ credit documents in order to reduce the costs arising from distributing paper documents, prevent the loss of documents and automate data entry and replication procedures
  • Automate the transfer of documents from bank offices (collector information, initial registration of documents in offices) and registration of those documents in regional databases, automate the scanning, processing, storage and retrieval of documents in electronic and physical archives and radically reduce time spent working with client information
  • Automate the process of accounting for the withdrawal and return of documents
  • Segregate access to attribute information and content based on organizational level (department, regional office, central bank unit) and customer segment (9 levels of segmentation) as well as bank employee role
  • Aggregate and visualize analytical reports on customer files; automate processes; generate reports on inventories and discrepancies
  • Integrate with existing banking systems to automate the administration of bank employees’ access to the archive system as well as to retrieve information on customers and existing contracts from other banking systems

Implementation

The system is implemented on EMC Documentum xCP (xCelerated Composition Platform) 6.7 SP1, the most up-to-date business process automation platform.

An IBM AIX 5-based system was chosen for the software and hardware platform because it provides the highest level of system performance and fault tolerance.

Failover integrations with other banking systems and web-hosting applications are supported via WebSphere Application Server, which is used in accordance with corporate standards.

Results

Stage one: Implementation of basic functionality and pilot deployment of the system to the bank’s two regional offices. The system handles the normal load arising from the complete range of automated processes and connected business divisions.

Stage two: Implementation of additional functionality according to the modified specifications as well as support for the running system.

Currently, two regional offices are connected to the system, supporting approx. 400 users, 90,000 clients and 160,000 contracts and products. The system stores and administers more than 510,000 copies of scanned documents.

A full-scale rollout in seven macro-regions (with more than 30 regional offices) will follow.

Load testing by a third-party recorded stable operation with 1,000 concurrent users over 24 hours while limiting the average execution time for business operations to 2 seconds.

See also our core solution: Digital Archiving and Process Centralization for Financial and Insurance Companies.

System of Examining Credit Requests for High-Sized Enterprises

This project based on the EMC Documentum xCP platform provides what follows:

  • The construction of the centralized storage of credit certificates of corporate clients with the purpose to  save costs, connected with distributing paper documents, document losses, automation of processes of entering and  copying documents
  • The automation of processes of examining credit requests in the Bank services and departments and making decisions about credits, the automation of work of the credit committee considering the centralization of back-office functions on the level of regions and macro-regions; control of the performance discipline in the processes of handling credit requests
  • The aggregation and visualization of the analytical reports about customers, customer groups, customer segments and the control of credit histories of corporate clients
  • The segregation of access to the client data depending on official powers of the system user
  • The automatic and semi-automatic generation of the   supporting documentation (with final filling out later on)
  • The integration with the other banking systems in order to organize the client data integration.

ING Bank

 

Archive of Customer Files and Operations

The archive of customer files and credit operations built on the EMC Documentum platform has been implemented and successfully used since four years in six countries of the Central and East Europe. The flexible customizable system of administrating rights provides the possibility of multi-objective separation of access rights to the system objects for the users from various countries and departments. The archive contains about one million of user documents of different types.

Corporative Portal

The corporative news portal built on the SharePoint platform contains both the bank-wide information and the information destined for the concrete Bank departments. The portal contains a pattern of billing aggregators, which realize the publication of actual data about currency cross-rates, of actual versions of regulatory documents of the National Bank of Ukraine, etc.

The End-of-Day module that allows providing controlling whether the employees carry out the routine procedures and processes properly, has been implemented.

System of Project Office Management

The system created on the base of SharePoint platform automates managing project portfolios of the internal bank activities. This system provides the centralized monitoring the state of the active projects in the Bank and allows to escalate the risks concerning the authorized employees, timely. The subsystem of business intelligence is realized permitting the top Bank management to obtain the consolidated recordings on actual project activities and on the overall project standing.

ArcelorMittalArcelorMittal: ECM System (Archive of Technical and Normative Enterprise Documentation)

The integrated ECM system has been implemented on the EMC Documentum platform. As a result of the implementation, a centralized and protected storage for the technical and normative enterprise documentation was built providing higher efficiency, quality and speed of the document handling processes (searching, distributing, team-work etc.), automated regulations of paper work, cut expenditures connected with the document management. The archive contains over 1,000,000 electronic document copies.

ProCredit BankArchive of Customer Files

This archive built on the SharePoint platform contains the documentary information about clients and client operations.

Beside the proper archive, the system contains more than 20 workflow types automating the Bank back-office performance (acceptance of money transmissions, loan service operations and debt renegotiations, preparation of amendment agreements etc.).

Prior to 2,500 users were working in the system simultaneously and prior to 4,000 processes of various types are initiated daily.

Archive of Customer Files

Currently, this legally relevant archive built on the EMC Documentum platform contains about 10 million documents. Prior to 1,500 users can work with it, simultaneously.

This system is successfully operating in the Bank since 5 years. As a part of the project, the bidirectional integration with the ABS (Automated Banking System) has been built on the SAP platform allowing both to update the information in the archive by the dates from the ABS and to use the archive from the front system for primary identifying the clients.

This system has allowed to centralize the Bank back-offices and to carry out significant reductions of the staff involved in documentary operations. Besides, a considerable reduction of floor space separated for the archival storage was achieved due to the procedures of translating the function of the archival storage of non-operative documents to outsourcing (the automated system allows to attend the operations of transferring documents to outside companies for safe keeping and the inquiries for seizing documents on request).

Archive of the Normative Documentation (“Tree of Knowledge”)

This archive of the normative bank documentation on the EMC Documentum platform allows the users to access the actual versions of orders, instructions and templates of working and training documents for Bank products.

This solution was recognized as the most useful IT implementation of the year 2011 in the bank.

Management of Repair Requests 

This process system on the EMC Documentum platform allows automation of the whole cycle of managing bank rooms repair requests includes:

  • Request initialisation
  • Clearance of request and recognition of repair estimate
  • Monitoring of repair handling
  • Generation of analytical reporting about repair handling

Management of Accommodating Contracts for Procurement Activities and Bank Administration

This system created on the EMC Documentum platform covers the processes of creating and managing requests regarding the area of responsibility of contract administrators: working out contracts, coordination and registration of signed contracts, searching and access to the contracts, which are to coordinate or signed, as well as preparation of analytical reports, concerning the processes counted above.