Technical Support for Windows Store Apps, Perfect PDF, PDF Xpansion SDK

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Windows Store Apps

Soft Xpansion Windows Store apps have been checked by Microsoft and certified for the usage in certain operating system versions and devices. Download, installation, updates and program start are managed by Windows and Store app, but not by soft Xpansion.

For this reason, soft Xpansion cannot provide any support for the aforementioned processes. The questions about your purchase, returns or related subjects should be also applied to Microsoft as a supplier of apps. Therefore please contact Microsoft or Windows Store directly.

Regarding the implementation of the actual functions of the respective app you will be supported by soft Xpansion. Please use this email address for the support requests.

Perfect PDF® & Print

If you have purchased any Perfect PDF® & Print product and require technical support, just send an email to our support team. Please specify your product key in your support request so that we can provide you with quick, accurate service.

We also recommend that you send relevant screenshots, error messages and other useful information to help us provide better, faster support. Thank you!

Support by phone: +49 (0)234 58801265 (Mo-Fr, 9:00 – 17:00 CET)

Family Tree Explorer

If you need help or support for Family Tree Explorer, contact our support team via email or call the customer support at +49 (0)234 58801265 (Mo-Fr, 9:00 – 17:00 CET). Please also visit our Current Information page.

PDF Xpansion SDK, PDF Render Center

Please send your support requests for PDF SDK and PDF Render Center to us. Our specialists in 2nd level support will receive this request  immediately. Please do not send the requests for Perfect PDF® &Print product family to this address!

Please read detailed information about support services in Support Services for the PDF Xpansion SDK. Use this document only for your information, the legal details will be described in a license agreement.

Note: The support for PDF Xpansion SDK is only valid for the most recent and for the previous version.

CAD Xpansion SDK

Please send your requests for CAD Xpansion SDK to us.